Hey, nice to meet you
Your company or organization has purchased the solution TDC Erhverv One+, and you and your colleagues will soon start using it. On these pages we will tell you about the solution, and how the switch will take place. Enjoy!
TDC Erhverv Assist
A personal assistant in your pocket
One+ includes the tool TDC Erhverv Assist. It is an app for your phone with many clever features that can help you in your workday.
In Assist you have a company phonebook, so it is easy and quick to get hold of colleagues. And you can even see if that person is busy in a call or available.
You can also use Assist to transfer calls, and if you are a member of a call group, this is the place to sign in and out.
You install the app via the App Store or Google Play and with the startup guide, you are up and running in two minutes.
Webex
Your computer becomes a phone
Cisco Webex is a collaboration tool built on the same BroadWorks technology platform as our TDC Erhverv One+ and TDC Erhverv Scale telephony solutions.
With Webex, you can:
- Make calls using your mobile number
- Place calls on hold
- Forward and transfer calls
- Add multiple participants to a call and join/leave call centers.
In addition to telephony, the Webex app allows you to easily and securely communicate with customers and colleagues in high-quality video meetings, chat, and file sharing.
Your mobile subscription
The best coverage and plenty of data
When you switch to your One+ mobile subscription, you are on Denmark's best mobile network.
There are four different mobile subscriptions in One+ where the amount of data available depends on the subscription. Of course, all subscriptions have free talk, SMS and MMS. Check your subscription details on mit.tdcerhverv.dk
In your organization there will be one or more of your colleagues who have the administrator duty. This means that they have access to our Self-Service, where they can manage your subscriptions. The administrator can also tell you which subscription you have.
If you lose your phone, your administrator can block your SIM card and order a new one.
How will the switch happen?
The day you switch to our solution is called your installation day. Prior to that day, a lot of setup work has been done by us in collaboration with some of your colleagues.
However, as an ordinary user the switch to One+ is fairly easy. You may have to replace the SIM card in your mobile phone, install an app and maybe a program or two. Ready.
You may get a new SIM card
If there is a need to change SIM card, you will receive it directly from our contact in your organization.
That colleague can also tell you when to replace your current SIM card with the new one. So please remember your new SIM card on the day of the switch.
Incidentally, it is always a good idea to restart the phone once you have started using One+.
A visit on the installation day
On the installation day, we will typically send one of our friendly technicians to your office to install your phones and check that everything is working.
However, your organization may have opted out of getting a visit from us. In that case we will call your contact person and sort everything out.
There are lots of user guides and assistance for One+ on the pages you are reading and at tdc.dk/kundeservice (in Danish).
Install a bit of software
In preparation for the switch, you are welcome to install the Assist app on your phone.
If your organization has chosen to use Webex, you can also download and install that program on your computer, but it will not work until you have switched to our solution.
In the days after the switch, you will receive an SMS with instructions on how to log in.
Setup and configuration
Once your company or organization has chosen One+, we will start preparing for the switch in collaboration with you. As a regular employee, you do not have to do anything here.
You may get a new SIM card
If you are a mobile user and you need to change your SIM card, you will get it from our contact in your organization. That colleague can also tell you when to switch it with the current one in your phone.
Installation day
On the day of the switch, one of our friendly technicians will typically join you at your office, set up phones and sort out all the practical stuff. He or she will also check that everything is up and running.
Ready for One+
You are now aboard our solution. The solution is stable and intuitive to use, but should you need help, we are ready for you at tdc.dk/kundeservice. Here you will find guides and ways to contact us.
COMMUNICATE AND COLLABORATE
Look forward to these cool features in One+
Telephony on Denmark’s best mobile network
Lots of data that you can use in Denmark and abroad
Smarter collaboration
Video meetings, chat and screen sharing with your colleagues
A reception on the go
You can easily transfer calls to an available colleague
Easy collaboration with Webex
With Webex, you can gather all your communication in one place
Access to mit.tdcerhverv.dk
Check your usage, what is included in your mobile subscription, and more
The help is near
User guides and friendly customer service
Once on the solution, we are ready to help
We have an online support area with guides, frequently asked questions and tools.
As a One+ customer you also have access to a team of friendly and competent supporters. They can help you with everything related to the solution and they do also speak English.
You find the support pages at tdc.dk/kundeservice (in Danish). Here you can also call or write to our supporters on weekdays from 8 AM to 8 PM.
Frequently asked questions
Here's a handful of questions that we often hear, when we welcome a new customer to One+.
Do I need a new SIM card in my mobile phone?
If you need to change the SIM card you’ll have the new one handed out by our contact in your organization. This colleague can also tell you when to make the switch.
Will my mobile phone subscription include 5G?
It depends on which subscription your organization has chosen for you. Our three largest subscriptions (Standard, Premium and Professionel) have the option of using 5G. But note that not all phones support 5G yet.
Read more about the One+ mobile subscriptions and 5G here (in Danish).
Can I use One+ without a mobile phone?
Yep, you can also use a desk phone. At the same time, you can use your computer as a telephone with Webex
Can I also get One+ as an app on my mobile phone?
Yes, with the app Assist you can see the contacts in the organization, transfer calls, see presence and much more.
Do I need to install anything on my computer?
It's easy to get started with Webex. Once your administrator has set you up in Self-service, you will receive an email with a link to the Webex client that you can download to your computer.
Do I keep my current mobile number in the new solution?
Yes, unless your employer directly opts out of it, we will move your organization's phone numbers from the current operator.
What is mit.tdcerhverv.dk?
On mit.tdcerhverv.dk you have access to information about you mobile subscription. You can find the pin and puk codes for your sim card, see which data package you have, stay updated on your data usage, and much more. You can start using the portal when you have made the change to One+.
How do I login to mit.tdcerhverv.dk?
When you have made the change to One+ you can login to mit.tdcerhverv.dk with your mobile number and a one time pass code which you will receive on your mobile. To protect your information you will need access to your mobile phone to be able to use the portal.
